kn9 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how kn9 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Player", "you", "your") who register for or use the kn9 website, mobile web interface, and any associated digital services (collectively, "the Service").

kn9 takes its data protection obligations seriously. We process personal data only for specified, explicit, and legitimate purposes. We collect only the minimum data necessary to provide the Service, fulfil our legal obligations, and protect the integrity of the platform. This Policy is written in plain English so that you can understand, without legal expertise, exactly how your information is handled.

By creating a kn9 account or by continuing to use the Service after this Policy has been updated, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should not register for or continue using the Service.

2. Data We Collect

kn9 collects personal data through several channels: information you provide directly when registering or using the Service, information generated automatically as you interact with the platform, and in limited circumstances, information received from trusted third-party partners. The categories of data we collect are as follows:

2.1 Registration & Identity Data

When you create a kn9 account, we collect your full name, date of birth, residential address, registered mobile number, and a unique username. During the identity verification process, we may additionally collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence, together with any supporting documents required to verify your residential address or source of funds.

2.2 Financial & Transaction Data

We collect details of every financial transaction associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad wallet reference, or the last four digits of a card), transaction timestamps, and transaction statuses. We do not store full card numbers, mobile banking PINs, or sensitive authentication credentials on our servers.

2.3 Gaming & Activity Data

kn9 records all gaming and betting activity conducted through your account. This includes the games played, bet amounts, win and loss outcomes, session durations, bonus redemptions, wagering progress, and any in-game events relevant to the integrity of play. This data is used to operate and improve the Service, detect fraudulent or abusive activity, and fulfil our responsible gaming obligations.

2.4 Technical & Device Data

When you access the Service, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit within the Service together with timestamps. This data is collected automatically via server logs and browser-based tracking technologies described in Section 7 of this Policy.

2.5 Communications Data

If you contact our customer support team, submit a complaint, or otherwise communicate with kn9 through any channel, we retain records of that correspondence, including the content of messages, the channel used (live chat, email, or support ticket), and the date and time of each interaction. We use this data to resolve your queries, improve our support quality, and maintain an audit trail of player-facing communications.

4. Data Sharing & Third Parties

kn9 does not sell your personal data to third parties under any circumstances. We share personal data only where it is strictly necessary to operate the Service, fulfil legal obligations, or protect the safety and integrity of the platform. The categories of third parties with whom we may share your data are described below.

1. Payment Processors: To facilitate deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks. These partners process your financial data solely to complete the relevant transaction and are contractually prohibited from using it for any other purpose.
2. Identity Verification Providers: We engage accredited third-party identity verification services to assist with age verification and AML checks. These providers process your identity documents securely and return only a verification result to kn9; they do not retain copies of your documents beyond the period required by their own legal obligations.
3. Game Software Providers: Our game library is powered by software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-level technical data necessary to render their games correctly within the kn9 environment. They do not receive your identity or financial data.
4. Analytics & Fraud Detection Services: We use trusted technology partners to assist with platform analytics and real-time fraud detection. Data shared for these purposes is pseudonymised or anonymised wherever technically feasible.
5. Law Enforcement & Regulatory Authorities: kn9 will disclose personal data to government authorities, law enforcement agencies, or regulators where required by law, court order, or to protect the rights and safety of our players and the platform.

5. Data Retention

kn9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting obligations. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, the data is archived with strict access controls and rendered inaccessible for operational purposes.

7. Cookies & Tracking Technologies

kn9 uses cookies and similar browser-based technologies to deliver and improve the Service. A cookie is a small text file stored on your device by your browser when you visit the kn9 platform. Cookies allow the platform to remember your preferences, maintain your login session, and analyse how the Service is used.

The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Service to function. They maintain your authenticated session, store your language and currency preferences, and enable core platform features such as the game lobby and cashier. These cookies cannot be disabled without severely impairing your ability to use the Service.
• Performance & Analytics Cookies: We use analytics cookies to collect aggregated, anonymised information about how players navigate the platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data guides our ongoing platform improvements.
• Functionality Cookies: These cookies remember choices you make on the platform, such as your preferred game category or display settings, to provide a more personalised experience on subsequent visits.
• Security Cookies: Short-lived cookies are used as part of our fraud detection and session integrity systems to identify and block suspicious activity in real time.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service. Browser-level cookie controls are independent of kn9 and vary by browser; please refer to your browser's help documentation for instructions.

8. Your Data Rights

As a kn9 player, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. The rights available to you include:

1. Right of Access: You may request a copy of the personal data kn9 holds about you, together with information about how that data is being processed. We will respond to access requests within a reasonable timeframe.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account details directly through your account settings or by contacting our support team.
3. Right to Erasure: In certain circumstances, you may request that kn9 delete your personal data. Please note that we may be unable to fulfil erasure requests in full where retention of data is required by law — for example, where financial transaction records must be retained for AML compliance purposes.
4. Right to Restriction of Processing: You may ask us to restrict the processing of your personal data in specific circumstances, such as while the accuracy of data you have disputed is being investigated.
5. Right to Data Portability: Where processing is based on your consent and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
6. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, we will cease processing your data for marketing purposes immediately.
7. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights listed above, please contact our support team using the email address shown in the footer of this page. We may need to verify your identity before processing your request. We will acknowledge your request and provide a substantive response within 30 calendar days.

9. Children's Privacy

The kn9 Service is strictly intended for individuals aged 21 and above. 21+ We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has submitted personal data to us, we will take immediate steps to delete that data from our systems and close the associated account. If you believe that a minor may have accessed the Service using your account or device, please contact our support team without delay.

10. Policy Updates

kn9 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the platform. The "Last updated" date at the top of this page will be revised to reflect the date of the most recent change. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the Service following the effective date of any revision constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kn9 handles your personal data, please reach out to our dedicated support team. Our contact email is displayed in plain text in the footer below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).